Everyone in the company put clients satisfaction as number one target.
The reliability of our work on our futur quality framework ISO 9001 stands on some keys processes which we have defined, and each of them is administered by a member of our Management Team.
Based on our clients' feedback, we have launched several action plans, which are:
Delivery lead times improvement,
Repair lead times improvement,
Improved ease of use.
The continuous improvement of our performance is guaranteed by:
The staffs' implication in user feedback,
Informative meeting concerning the working of the quality management system,
Analysis of all nonconformities and possible improvements which are detected, with the aim of implementing all necessary corrective and preventive actions.
Customer satisfaction rate: 90.94%